Eric Di Bari

Please follow these steps: Turn Bluetooth ON in your phone's settings Press your activity tracker's touchscreen to make sure it is charged. You must charge your activity tracker at least one hour ...

Please follow these steps: Reset your Balance Smart Scale by removing and then replacing the batteries.  Log out of your clinic's app and then log in again. Make sure your Bluetooth is ON. Open yo...

When the scale says Lo/Low this means the batteries must be changed as there is low power that is not sufficient enough for it to operate properly.     How to Change the Scale Batteries: Pick up t...

Please follow these steps: Turn on Bluetooth ON, in your phone's settings. Reset your Balance Smart Scale by removing and then replacing the batteries. Log out of your clinic's app and then log in...

There are three big reasons why the Clinic App might not be found:     Reason #1: The mobile device being used is either too old or doesn't have a recent enough OS Version. Google Android:   The ...

Occasionally, a Coach/Provider might recommend something to a Patient about using a Custom Meal in the Clinic App but upon looking high and low it isn't found.  At times it may seem like the App is...

On a rare occasion if the Clinical App is ever unable to update or appears different than the Installed Version this is because the app store files have failed to fetch the latest version so here's...

Sometimes, on a rare occasion the password reset or welcome email might not be received at all and in these cases the most likely reason for this is probably due to using a Comcast Email Address. F...

How Offline Data Syncing Works Offline data syncing is a feature designed to ensure that your measurements from Bluetooth devices are not lost even when you experience network connectivity issues. ...

Sometimes the Scale or Tracker might not be syncing or working correctly and this is an indicator that something is wrong between the app and the device so here's a few common reasons and what to d...