General Device Troubleshooting
General App Troubleshooting
- Wrong Date & Time displayed on the Strive Activity Tracker
- My Balance Smart Scale does not display weight in my preferred unit of measurement.
- My Strive Activity Tracker does not display distance in my preferred unit of measurement.
- My Balance Smart Scale measurements do not appear to be accurate
- My Strive Activity Tracker does not complete my measurements.
- I cannot connect my Strive Activity Tracker with my clinic's app.
Smart Devices FAQs
- How do I weigh-in on my Balance Smart Scale?
- What measurements does my Balance Smart Scale collect?
- What is the weight limit on my Balance Smart Scale?
- Is Wi-Fi required to use my Balance Smart Scale?
- Can I manually record my weight?
- Can multiple people use the same Balance Smart Scale?
Mobile Apps FAQs
- Is the Strive Activity Tracker latex free?
- Is the Strive Activity Tracker waterproof?
- How do I view the measurements on the Strive Activity Tracker's screen?
- Does my smartphone need to be connected to a data source (Wi-Fi or cellular data)?
- What are the features of your clinic's app?
- I can't find the answer to my question. What do I do?
Video Conferencing (Patients)
Meals
Tracking
Smart Devices & Integrations
- Reset/Remove the Strive Activity Tracker
- Setting the Device Source
- Syncing with Fitbit
- Syncing with HealthKit/Apple Watch
- Syncing the Balance Smart Scale
- How to Reset the Balance Smart Scale
Schedule
Contact
App
- Changing the App Language
- Change the Units Preference in the App
- Entering Weight Manually
- Updating the App on iOS Devices
- Updating the App on Android Devices
- Logging out of the App