Eric Di Bari

Generally speaking, we offer both Email and Phone Support though we do not have a direct number at this time so we will contact you directly as needed.     LEVEL 1 - EMAIL SUPPORT: This is our firs...

Often times, the App might be opened after awhile only to find out logging in is needed again. This happens because the app will only keep your Patient Account logged in for up to 30 Days after whi...

It's important to make sure the Provider Dashboard is used with a Coach Account since it currently is not possible to log in on Website with Patient Accounts so an Error will be displayed.      If...

Currently it is only possible to log into the App with a " Patient Account ". This means that if a Coach wishes to check out the App then they must Create a Patient Account to use with it. If the A...

Upon using the Weigh In feature to sync the App to the Scale if an error message is seen " Cannot Start Scanning Operation " this is unrelated to the scale and can easily be fixed.To resolve this i...

If the App gives an error with MFA (Multi-Factor Authentification) also called 2FA (2-Factor Authentification) then this is due to not entering the correct auth code for verification after enabling...

In the App there is a Weight Goal Percentage which can be adjusted as needed under Patient Profile. So the way this works is that we use three different metrics to calculate the Goal Perce...

Sometime's it might be useful to see what Tracker Device a Patient is using so that's why it's important to learn and understand as a coach you can view a patient's Connected Devices.   Step #1: Lo...

As a Coach, sometimes you might remember something important for later on or maybe you wish to discuss an area of concern with a Patient. This is a good time to learn to Add a Note.   Step #1: Star...

Sometimes, you as a Coach might need to check up on your Patients to see how they are doing with using and logging things in the app so that's why it's important to View a Patient's Journal.     St...